Questions, answered.

Orders ship from within the United States. Paid card / Apple Pay / Google Pay orders are usually processed and handed to the carrier within a few business days. Domestic transit usually takes a few business days depending on the carrier and destination. Every shipment goes out in plain, discreet packaging. Once an order ships you'll receive a tracking number by email, and the support assistant can pull live tracking if you provide the email used at checkout plus your order number (format PT-XXXXX-XXXX). We don't quote guaranteed delivery dates — carrier estimates apply.

If your tracking shows "label created" but no carrier scan yet, the package is packed and waiting for carrier pickup at our facility — it has NOT been lost, and tracking updates the moment the carrier scans it in. If there has been NO carrier scan for 7+ business days (3+ for expedited Next-Day/2-Day shipments), you qualify for a FREE same-address replacement — ask right here in chat: share the email used at checkout and your order number (PT-XXXXX-XXXX) and the assistant can create the replacement on the spot after verifying the order. Nothing ships automatically on its own — the replacement is created when you request it and eligibility checks out against the live carrier record.

If your order shipped but the package seems lost — the carrier never scanned it in, or it stopped moving in transit — you can get a FREE same-address replacement, no charge and no new postage. Ask right here in chat: share the email used at checkout and your order number (PT-XXXXX-XXXX) and the assistant checks the live carrier status. A replacement qualifies once there's been about 7 business days with no carrier scan (3 business days for expedited Next-Day/2-Day shipments), or the package has stalled in transit for 7+ business days. If it's been less time, it's usually a normal carrier delay — check back once the window is reached and the assistant can create the replacement immediately. This applies to packages that are genuinely stuck or never scanned. If the carrier shows the package as DELIVERED but you don't have it, that's handled differently — see the "I never received my order" / non-delivery guidance (every order includes free Shipping Protection).

30-DAY RETURNS ON UNOPENED PRODUCTS: a delivered, factory-sealed, unopened product can be returned within 30 days of delivery for a refund of the merchandise price (Terms §8.15). Ask in chat or email cs@peptidetech.is with your order number — the team emails a return authorization and the return address; ship it back within 15 days (you pay return shipping) and the refund goes to your original payment method after inspection. Opened or used product can't be returned — once a research material leaves sealed storage it can never re-enter inventory. Cold-chain items, custom Build-a-Kit builds, and marked final-sale items are excluded. DAMAGED / WRONG ITEM / QUALITY: every order also includes free Shipping Protection. If something arrives damaged, you received the wrong item, or there's a genuine quality concern, attach a clear photo using the paperclip in the chat (or email it to cs@peptidetech.is) with your order number. We open a replacement request for the team — the assistant cannot approve refunds directly; the team reviews it and any decision goes to the email on the order.

We accept: - Credit/debit card (Visa, American Express, Discover) — processed securely; card details are tokenized and never touch our servers. - Apple Pay and Google Pay — same instant card-style processing. Mastercard is NOT accepted at this time — a Mastercard will decline at checkout, so please use a Visa/Amex/Discover card, Apple Pay, or Google Pay instead. All payments confirm instantly. (We do not offer cryptocurrency, bank transfer / ACH, or HSA/FSA at checkout.)

Every lot ships with a third-party Certificate of Analysis (COA) documenting identity and purity (e.g., HPLC/MS). There are two easy ways to find it: - Scan the QR code printed on the vial label with your phone — it opens that lot's COA. - Visit the product page on the site, where the current lot's COA is linked. If you have a lot number, the COA short link is /coa/<lotNumber> (for example /coa/ABC123). If a COA won't open or you need one for a specific lot you received, share your order number and the lot number and we'll get it to you.

All products are sold strictly for in-vitro laboratory and research use only. They are NOT for human or animal consumption and are not drugs, supplements, foods, or cosmetics. By ordering you confirm you are a qualified researcher or institution and that materials will be handled accordingly. The support assistant can help with product specifications, orders, shipping, and policies, but cannot provide any medical, clinical, dosing, or usage guidance of any kind. For health questions, consult a licensed healthcare professional.

PepPoints is our loyalty rewards program. You earn PepPoints on orders placed while signed in to your account, and you can redeem them for a discount at checkout. To check your balance, ask the support assistant ("how many PepPoints do I have?") while signed in, or with the email on your account — it can look it up for you. You can also see your balance and history in the rewards area of your account at /account. Points are tied to your account, so be sure to sign in before checking out to earn and use them.

This is general specification information for the state of research materials as supplied. Lyophilized (freeze-dried) research peptides are supplied in a dry powder form. The dry form is the primary stable state for storage and transport. Researchers should follow their own validated laboratory protocols and the lot-specific COA for any handling, storage conditions, or stability observations in their setting. We provide no preparation, dissolution, or in-use guidance. All materials are sold strictly for in-vitro laboratory research use only. Not for human or animal consumption.

You can view orders and manage your details from the account area at /account. To reset your password, use the "Forgot password" link on the sign-in page — we'll email you a secure reset link. If you ordered with us before our recent site upgrade (the previous peptidetech.co store), your account was migrated, but you'll need to set a new password the first time: use the "Forgot password" link to receive a reset email, then sign in with the new password. If the reset email doesn't arrive, check spam, then contact cs@peptidetech.is.

Per the Terms of Sale e-signed at checkout, a submitted order cannot be canceled or modified (§6.11) and sales are final once submitted (§8.12) — there is no cancellation before or after shipment. What CAN be done: a shipment HOLD before it ships, a pre-shipment shipping-address change (verified in chat), adding/swapping items or upgrading shipping speed on an unshipped order (recorded for the team; if the total rises, staff can email a secure payment link), and — after delivery — a 30-day return on unopened, factory-sealed products (§8.15). Ask the assistant and it can start any of these for you.

We currently sell and ship within the United States only. We're unable to accept international orders, international cards, or non-U.S. shipping or billing addresses at this time — checkout only accepts U.S. addresses. If you're outside the U.S. and your card was declined or checkout wouldn't accept your order, this policy is the reason; we're sorry, and we can't make exceptions right now. If you're in the U.S. and believe you hit a location block by mistake, share your details and we'll look into it.

Customers must be at least 21 years old, and orders are accepted only from permitted regions. The site enforces an age confirmation and blocks restricted locations at checkout. These requirements exist to keep research materials with qualified, eligible buyers. If you believe a region block is in error or have a compliance question about your specific situation, email cs@peptidetech.is with the details so a person can review your situation.

Many products offer multi-vial or kit variants that already lower the per-unit price — compare the sizes on the product page. For larger volume or true wholesale pricing, we handle those as custom quotes: reach out through the Wholesale option at /contact with the products and quantities you're interested in, and our team will follow up by email. The support assistant can share listed per-size pricing but doesn't generate custom wholesale quotes.

Our GLP research peptides are listed individually by name and vial size — for example "GLP-3" and "GLP-3 RT" are separate listings/variants. They are distinct research compounds. The support assistant can show you each product, its available sizes, current price, and whether it's in stock, but it cannot describe what any compound does, compare their effects, or give any usage guidance (everything is research-use-only). To see what's available right now, ask "is <product> in stock?" or browse the shop. If a GLP product is sold out or not currently listed, ask to be notified when it returns — the assistant can register a restock alert to your email. We don't publish restock dates in advance.

Enter a discount code in the "discount code" box at checkout and apply it before paying. If a code won't apply, it's almost always one of these: it expired, it was already used (many codes are one-time or one-per-customer), the order doesn't meet the code's minimum, or it isn't a current code. The support assistant can check a specific code's status for you — just share the exact code and it will tell you whether it's active, expired, used up, or unrecognized. Standing offers that are always on (no code needed, applied automatically): on orders over $150 you get FREE 2-Day Air shipping, a free Reconstitution Solution 30 mL, AND a free 4-vial case of your choice (you pick the colorway at checkout; both gifts show as $0 lines on your order — they are free ITEMS, not free shipping, which customers sometimes mix up); PepPoints earned on orders placed while signed in. First order? The code WELCOME10 takes 10% off a customer's FIRST order only (one use per customer — the server rejects it if the email has any prior order). Most personal/affiliate codes are 10% off and reusable; some emailed/seasonal codes are single-use or one-per-customer and expire, so an old code may no longer work. There is no standing "free Next Day Air" offer — Next-Day Air is always paid — if a customer cites one, check the specific code with the assistant rather than assuming it exists. If a current promotion's free item or free case was genuinely missed on a qualifying order, share the order number and we'll check (free items show as $0 lines, so they're easy to miss on the receipt).

Three ways to reach us: - Live chat on the website, 24/7 — the AI assistant handles order lookups, tracking, protection claims, product questions, COAs, goodwill, and more, any hour. - Phone: +1 (307) 303-3166, 24/7 — answered by our AI voice assistant with the same capabilities as chat. It is not a staffed line: there are no live agents, transfers, callbacks, or human escalation by phone. - Email: cs@peptidetech.is — THE human channel. When something genuinely needs a person, email that address with your order number and the details (what happened, dates, photos, transaction IDs). A person reads that inbox; response times are not guaranteed, so include everything up front.

Bundle kits and multi-vial packs are cheaper PER vial than buying singles, and several include a FREE case. Here's how they appear so nothing looks "missing": - Our 5× / 10× bundle KITS include a free case — it shows on your order as a separate $0 line tagged "FREE — included with your kit." So a 5-vial kit with its free case looks like 5 paid vials + 1 free item; that's correct, not a missing or short order. - Orders over $150 also get a free Reconstitution Solution 30 mL and a free 4-vial case of your choice (picked at checkout), each shown as a $0 line. - A free vial/gift from a specific promotion likewise shows as a $0 line item. So if the count looks off (e.g. "I ordered a 5+1 but only see 5"), the free item is almost always the $0 line — check the full itemized order. If a free case or bonus you clearly qualified for truly isn't on the order at all, share your order number and we'll verify and make it right before it ships. The assistant can pull your order's line items to confirm what's included.

Products ship as sealed vials of lyophilized (freeze-dried) powder unless the listing states a different research format (capsule or topical). No syringes, needles, or injection supplies are included with any order. We sell no devices or consumables for administration. We offer separate catalog items that are sterile lab diluents and protective cases for research materials — search the shop for "sterile diluent" or "vial case". All items are for laboratory research use only. Not for use in humans or animals.

If your card is declined at checkout, NO payment is captured — we don't take any money on a declined order. First check the card brand: Mastercard is not accepted at this time and will always decline — use a Visa/Amex/Discover card, Apple Pay, or Google Pay instead. Otherwise the most common cause is a billing-address mismatch: the name, street, and ZIP you enter must exactly match what your card issuer has on file (the AVS check). Double-check those and try again, or use another card. You may briefly see a "pending" amount even when the order didn't go through — that's a temporary authorization hold placed by your bank, not a completed charge, and your bank releases it automatically (usually within a few business days). If you tried several times, you were not charged multiple times — at most one temporary hold may show, and it drops off on its own. We also sell to the United States only, so a non-U.S. card may be declined for that reason. If an order shows canceled and you're worried about a charge, give the assistant your order number and we'll confirm.

We cannot accept HSA or FSA cards, insurance, or any health-benefit payment method. Our products are research-use-only laboratory materials, not medical products, so they are not eligible purchases for health spending accounts. Accepted payment methods: Visa, American Express, and Discover cards, plus Apple Pay and Google Pay (Mastercard is not accepted).

The Heroes / community discount (military, first responders, nurses and healthcare, teachers, government) CLOSED TO NEW SIGNUPS on 2026-08-08. There is no longer a verification page, so do not tell a customer to go verify. Codes already issued are STILL HONORED — they work at checkout in the promo code field like any other code. If someone says they were verified previously but never received or lost their code, use check_verifypass_status with their email; it looks up the verification and reissues the code if one is missing. A single-use code that has already been redeemed is explained, not reissued. If there is no verification on file, tell them plainly that the program has ended and point them at current offers instead. Never promise a replacement discount to make up for it.

Most products are sealed vials of lyophilized powder; some listings are capsule or topical research formats — the product page always states the format, size options, and price per size. Multi-vial kits are separate, cheaper-per-unit variants shown on the same page. If you are unsure which format a listing is, ask the assistant for the product details and it will read you the exact specification. All products are for laboratory research only. Not for use in humans or animals.

Shipping is calculated at checkout based on your delivery address and the speed you choose (UPS — Ground through Next-Day Air) — the exact amount shows on the checkout page before you pay. On orders over $150, 2-Day Air is FREE (Ground is free at that point too). Next-Day Air and cold-chain cost more and are priced live at checkout. We ship within the United States only. We don't quote a flat shipping figure outside checkout because it depends on destination and speed.

Heroes / community verification issued a single-use discount code EMAILED to the address used during verification — so a customer who verified with one address and shops with another often cannot find it. Use check_verifypass_status with BOTH addresses before concluding no code exists. NB the program CLOSED TO NEW SIGNUPS on 2026-08-08. Previously issued codes remain valid at checkout, but there is no verification page any more — never direct a customer to verify. If no code is on file under any of their addresses, say the program has ended rather than implying they can still qualify.

An expedited service (2-Day, Next-Day, Express) sets the CARRIER TRANSIT speed once the package is handed to the carrier — it is not a guarantee of the date the order leaves the warehouse. Orders still go through normal fulfillment first (up to the disclosed window in the Terms), and the fast clock starts when the label is scanned by the carrier. If a paid EXPEDITED order was fulfilled late, support can credit PepPoints worth the expedited surcharge (loyalty credit, not a cash refund). If the carrier itself missed a guaranteed transit window after pickup, that is a carrier-service matter.

Every order WILL ship — every one does. We don't give a specific ship-by or delivery date for an order that hasn't shipped yet, because fulfillment timing varies. Per the Terms of Sale e-signed at checkout, orders can take up to a few weeks — up to 60 days (Section 8.7) — to leave the warehouse and arrive; the large majority go out much sooner. You also agreed to be able to receive at your address for 180 days after ordering (Section 8.4A). Once your order ships you'll get tracking automatically, and from that point the carrier's tracking shows real dates. If an order is genuinely past the typical window, support can offer a one-time goodwill of PepPoints (loyalty credit, not a refund). We don't publish the internal reason an order is still processing.

Our address (Peptide Tech LLC, 1309 Coffeen Ave, Ste 14346, Sheridan, WY 82801) is a MAILING and legal address only. There is no walk-in storefront, no customer pickup, and no public office at that location — please don't travel there to collect or drop off an order. All orders ship by carrier to the address you provide at checkout, and all support is by this phone line, live chat at peptidetech.is, or email cs@peptidetech.is.

Our only official support channels are: live chat on peptidetech.is (24/7), the phone line +1 (307) 303-3166 (24/7 AI assistant), and email cs@peptidetech.is (the human channel). We do NOT run a Discord server, Facebook/Instagram/TikTok support, WhatsApp, or SMS/text support line. If someone contacts you claiming to be Peptide Technologies on any of those, it is not us — please verify anything important through peptidetech.is or cs@peptidetech.is.

A "card verification timed out before your bank confirmed it" message — or a checkout that spins without completing — is usually a bank authentication (3-D Secure) timeout, not a decline and not a charge: nothing was captured. Try again (these often clear on a retry), approve any push notification or text prompt from your bank app promptly, or use Apple Pay or Google Pay (which carry their own authentication) or a different card. If it keeps happening across cards, it may be a processor issue — report it so engineering can check, and note that no payment was taken on the failed attempts.

Yes — we sell a laboratory diluent: Reconstitution Solution (30mL). Customers searching for "bacteriostatic water" usually want this product — find it with the site search or ask support chat for the product link and current price (other diluents, like an acetic acid solution, have been offered at times; the live catalog is authoritative). Note we do not publish preparation amounts or usage guidance: products are for laboratory research use only.

Peptide Tech is a US company and our products are US-made; orders pack and ship from Houston, Texas, and every batch is tested by independent US laboratories (the ISO 17025-accredited labs named on the About page). Beyond that we don't publish facility-level manufacturing details — each lot's third-party Certificate of Analysis is the authoritative record for what was tested and verified. Never claim more specifics than this entry states.

Per the Terms of Sale e-signed at checkout, a submitted order cannot be canceled or modified (Section 6.11) and sales are final once submitted (Section 8.12) — there is no cancellation or mid-flight refund path, and we do not process payment reversals or releases. The ONE exception: after DELIVERY, a factory-sealed, unopened product can be returned within 30 days of delivery for a merchandise refund (Section 8.15) — email cs@peptidetech.is with your order number to start the RMA (return shipping is at your cost; the refund is processed after inspection). What we CAN do instead of a cancellation: place a shipment HOLD until a date you choose (if it hasn't shipped), request a pre-shipment address change, or help with delivery options through the carrier once it ships. If your order is genuinely delayed on our side, ask support about the one-time goodwill options. If your order was canceled by our system after a payment decline, no payment was captured — any pending amount is a temporary bank hold that your bank releases on its own. If a charge truly posted on a canceled order, dispute it with your bank or card issuer, or email cs@peptidetech.is with the order number so a person can review the record.

Restock timing isn't published — inventory cycles regularly but dates aren't guaranteed. What you can do: ask support chat to check availability on the exact product and size (it can also register your email for a restock alert on that item), or use the product page. Out-of-stock sizes can usually still be ordered as a backorder with a disclosed ship-by estimate at checkout. If a product has been delisted entirely, support can suggest the closest available alternative by name, size, and price.

Our products are research chemicals supplied strictly for laboratory research use by qualified researchers. Not for use in humans or animals. They are not drugs, medicines, or dietary supplements, and they have not been reviewed or approved by the FDA — research-use-only chemicals are not part of the FDA drug approval process. Every lot ships with a third-party Certificate of Analysis (COA) you can verify from the QR code on the vial or at /coa followed by your lot number, and full quality documentation is available on each product page.

Every production lot ships with a third-party Certificate of Analysis (COA). The COA for your specific lot is the authoritative record of exactly which analyses were performed on it — typically identity and purity by HPLC/MS plus net content. Scan the QR code on your vial or visit /coa followed by the lot number to read it. If you need documentation beyond what your lot's COA shows (for example additional assay parameters for your research program), contact support with the lot number and our team will follow up by email — we won't guess or promise testing that isn't on the COA.

Yes. Cold Chain shipping is a real, paid option offered at checkout for products that benefit from temperature-controlled transit — it ships Next-Day with cold packaging. Standard orders ship at ambient temperature, which is appropriate for lyophilized products. If Cold Chain was purchased on an order, it appears on the order's shipping method; support can confirm it for a specific order.

For true wholesale or volume purchasing beyond the listed multi-vial kit sizes: tell support chat what products and quantities you need plus your business email, and it files a wholesale quote request — our team prepares a custom quote and replies by email (there is no instant wholesale pricing in chat, and posted kit prices are not negotiable in chat). Existing quote requests are handled by email from the team; support chat can confirm your request was received but cannot see quote status. Vendor/supplier pitches are not wholesale requests and are not routed.

Orders placed via Google Pay may complete on one click without showing the updated total if the checkout page is buffering. Please check your confirmation email for order PT-MSNJ837B-18NVI to verify the final amount. If you believe you were overcharged, reply to that email or contact support to request a refund or adjustment.

We're sorry for the trouble. Please ensure the browser cache is cleared and try again with a different payment method. Since no order was created and the account is active, our support team will reach out directly to gblanner@gmail.com to complete the purchase.

If you see a message to call and mention 'bot', your order was flagged by our security system. Contact support and provide the word 'bot' for assistance. For credit card verification timeouts where payment already cleared the bank, wait a few minutes for our system to sync, then check your account order status. If still missing, reach out with your payment confirmation details.

Mastercard is a supported payment method. A bug is currently causing the false error message 'Mastercard is not accepted.' Our engineering team is actively working to resolve this blocking issue. Until fixed, use Visa, American Express, or Discover to complete your purchase.

PepPoints are credited automatically when a paid order is placed while signed in to your account. Orders placed as a guest don't earn points by themselves — ask the assistant to link a guest order to your account (it verifies the order first), and the points post when it's linked. To check your balance, ask the assistant while signed in ("how many points do I have?") — it reads the live balance. Points are redeemed at checkout on card payments (they don't apply to Apple Pay / Google Pay, whose totals lock before discounts).

Need to fix the shipping address on an order that hasn't shipped yet? Ask the assistant right here: give it the order number and the corrected U.S. address. Signed-in order owners get the change applied instantly; guest orders are verified (order number + matching details) and recorded for staff to apply before shipment — if it's applied, the confirmation goes to the email on the order. If the package is already in transit, the assistant records an urgent request to see what the carrier can still do. Want a faster shipping speed instead? That's an order change — the assistant can record it, and if the total rises, staff can email a secure payment link.

Some checkouts ask you to verify your phone number by SMS: enter your mobile number on the contact step, tap send, and type the 6-digit code texted to you. This is a checkout security step — adding a phone number in account settings is not required and does not affect order approval. Only active mobile/cellular numbers can receive the SMS code; if yours is a landline or virtual number, use the "Call me with the code instead" option. If the code never arrives, re-check the number, wait for the resend timer, and try again — or email cs@peptidetech.is if you stay stuck.

If clearing your cache and using the password reset link do not resolve a login redirect loop, the issue may require backend investigation. Please contact our support team at cs@peptidetech.is with your account email and details, and we will assist promptly.

Successful card / Apple Pay / Google Pay payments confirm instantly, and the order appears right away under Account → Orders at peptidetech.is/account (orders placed while signed in) — there is no separate app. If you see a pending charge on your card but no order confirmation email and no order in your account, the payment was almost certainly DECLINED after your bank pre-authorized it — that pending amount is a temporary authorization hold your bank releases on its own within a few business days; we never captured it. Check your spam folder for the confirmation email first, then ask the assistant to look the order up by email + amount if you're unsure whether it went through.

If card verification times out, no charge is made. Try again with the same card, or use Apple Pay or Google Pay for faster processing. If the issue persists, contact support and reference the error message.

Please try clearing your browser cache and cookies, or use an incognito/private window. If the issue persists, contact our support team with your account email and a description of the problem. We can assist with order placement and investigate account bugs.

We accept Visa, American Express, and Discover cards, plus Apple Pay and Google Pay. Mastercard is not accepted at this time — a Mastercard will decline at checkout, so please use one of the other options. Enter your card details at checkout and contact support if you need assistance.

Orders generally ship within 1-2 business days of placement. Upon shipment, a confirmation email containing tracking details and your Certificate of Analysis is sent automatically. If you have not received this email, please check your spam or junk folder, then contact our support team for a status update.

We do not accept unsolicited offers from third-party suppliers. Peptech sources all research peptides exclusively through our own validated manufacturing to ensure quality, purity, and RUO compliance. For legitimate partnership inquiries, please use our official contact form on the website.

Ensure your browser allows JavaScript and is not blocking image loading. Clear your cache and cookies, then try refreshing the login page. If the issue persists, try switching to an incognito window or a different browser. For continued problems, contact our support team.

Your Pep Points balance is displayed in your account dashboard under the Rewards section. If you have trouble locating it, please reach out to our customer support team for assistance.

Peptech does not accept unsolicited sales offers or engage with third-party suppliers. All products are manufactured in-house for research use only. Please disregard unsolicited communications.

Log in to your Peptech account and go to Account Settings to change your password. If you forgot your password, click the 'Forgot Password' link on the login page to reset it.