Official site · peptidetech.isYou are viewing the official PeptideTech site at peptidetech.is.4.7 (2,034)Shopper Approved
For laboratory research use only · Not for human or veterinary use · 21+
PeptechPEPTIDETECH

Returns & Refunds Policy

Last updated: August 6, 2026

1. 30-Day Returns on Unopened Products

You can return any factory-sealed, unopened product within 30 days of delivery for a refund of the merchandise price (Terms §8.15). To start a return, contact us through the contact page or the on-site chat with your order number — our team emails you a return authorization and the return address, usually within one business day. Ship the items back within 15 days of authorization (return shipping is paid by you unless the return is due to our error). After inspection, the refund goes to your original payment method, typically within 10 business days of receipt. Original shipping charges and service fees are non-refundable, and there is no restocking fee.

What can't be returned: opened or used products (once a research material leaves sealed storage there is no way to verify how it was stored or handled, so it can never re-enter inventory), products with broken or missing seals, cold-chain items, custom Build-a-Kit builds, and items marked final-sale at purchase.

2. Free Shipping Protection on Every Order

Every order includes Shipping Protection at no charge (Terms §8.6) — loss, theft, and damage in transit are covered:

  • Damaged, gelled, frozen, or broken on arrival — submit a photo claim. Verified claims are replaced or refunded at no cost. Keep the product and packaging until the claim is decided.
  • Lost or never delivered — the support flow checks the live carrier record. Packages with no carrier scan or no movement for 7+ business days qualify for a free reship. Marked delivered but missing? File a Shipping Protection claim from your account or the contact page — a theft claim needs a police/theft report number.
  • Wrong item shipped (our error) — we replace or refund at no cost, including shipping.

3. Refund Timeline

  • Claims: photo and delivery claims are reviewed within 1 business day.
  • Returns: inspected and refunded typically within 10 business days of the return arriving.
  • Cards: approved refunds are pushed immediately and typically appear within 5–10 business days, depending on your card issuer.
  • You receive an email the moment a refund is initiated.

4. Order Changes

Submitted orders can't be canceled or modified mid-flight (Terms §6.11) — but you have easy options: change the shipping address before it ships, put the shipment on hold if you'll be away, or — once it arrives — return it unopened within 30 days under Section 1. The chat assistant can set up any of these in a minute.

5. Chargebacks and Disputes

Please contact us before initiating a chargeback or payment dispute — with free Shipping Protection and 30-day returns, the direct path resolves faster than any bank process, usually within one business day. Disputes filed without first attempting resolution are handled per Section 7 of the Terms of Sale.

6. Contact

Start any return, claim, or refund question at the contact page — the guided flow resolves most issues on the spot and connects you with the support team when it can't.